Automotive Contact Centre Representative

Description:

Responsible receiving all customer complaints
Ensure all complaints are recorded and forwarded to the relevant Manager
Ensure that deadlines are given to Managers to ensure that the complaint is resolved in the given time
Ensure that quality informant programs are followed
Conduct weekly meetings with NSM summarizing trends in complaints
Meet with customers to discuss complaints
Follow up with customer once the complaints have been resolved
Build a strong working relationship with all departments
Build a strong working relationship with dealer Principles
Perform other duties as assigned by immediate manager