Automotive Service Advisor

Description:

 Role Overview:

The Service Advisor acts as the key liaison between customers and the service department, ensuring a seamless, transparent, and high-quality service experience aligned with company and manufacturer standards.

🔹 Key Responsibilities:
• Manage the end-to-end vehicle service process, from intake to final delivery, ensuring accuracy and efficiency
• Conduct detailed consultations to understand customer concerns and explain technical issues clearly
• Build strong customer relationships and handle complaints with professionalism and empathy
• Coordinate with workshop teams for diagnostics, repairs, and service recommendations
• Prepare and manage Service Repair Orders (SROs) in line with company procedures
• Ensure accurate cost estimation for parts, labor, and repairs, with clear communication to customers
• Monitor service progress and provide regular updates to customers, ensuring full transparency
• Maintain and update records in the Dealer Management System (DMS)
• Achieve daily and monthly performance targets set by the Reception Manager
• Identify upselling opportunities through trusted service recommendations
• Ensure all payments are completed prior to vehicle delivery and job closure
• Participate in training programs and team meetings as required

🔹 Requirements:
• Minimum 3 years of experience in automotive dealership service operations
• Experience in Qatar or GCC automotive dealerships is highly preferred
• Strong customer service, communication, and problem-solving skills
• Solid understanding of automotive systems and service workflows
• Ability to perform effectively in a fast-paced, target-driven environment