Customer Relationship Officer

Description:

* Update, validate, and maintain accurate client records in the CRM system, ensuring data integrity and compliance.
* Serve as the main point of contact for clients, maintaining strong professional relationships.
* Regularly visit clients to strengthen relationships, understand their needs, and provide ongoing support.
* Ensure timely communication with clients regarding services, renewals, and feedback.
* Generate CRM reports and insights to support management in business decisions.
* Work closely with sales, marketing, and operations teams to ensure customer satisfaction.
* Gather client feedback during visits and share insights to enhance services and client retention.

Qualifications:
* Bachelor’s degree in Business Administration, Marketing, IT, or a related field.
* 2–4 years of experience in CRM, client relationship management, or customer service.
* Strong knowledge of CRM systems (Salesforce, Zoho, Microsoft Dynamics, HubSpot, or equivalent).
* Excellent communication and interpersonal skills in Hindi & English (preferred).
* Strong organizational, problem-solving, and follow-up skills.
* Proficiency in MS Office and CRM reporting tools.
* Valid Qatar Driving License is mandatory.
* Willingness to travel frequently within Qatar for client visits.