Lead Service Management

Description:

We are looking for an experienced Lead Service Management professional to join an enterprise IT environment in Qatar.
Key Requirements
13+ years of relevant experience
Bachelor’s degree or higher in Computer Science, Information Technology, or a related field
Strong expertise in ITIL / ITSM, with proven experience implementing and improving enterprise ITSM processes
Hands-on experience with SMAX, UCMDB, and Universal Discovery is highly preferred
Experience designing ITSM integrations and enterprise service management solutions
Strong knowledge of:
Incident Management
Problem Management
Change Management
Request Management
Release Management
Service Level Management
Configuration Management
Service Catalogue Management
Service Continuity Management
Experience across IT infrastructure, process design, business analysis, and service architecture
Proficiency in Microsoft Project, Visio, and PowerPoint
Excellent analytical, problem-solving, planning, and stakeholder-management skills
Strong written and verbal English communication skills
Arabic & English bilingual is an advantage
Ability to work independently in a high-pressure, deadline-driven environment
Important: Candidates must be currently available in Qatar.