Service Engineer

Description:

We’re looking for an L2 engineer to take ownership of escalated network incidents, lead service restoration during major outages, and perform root-cause analysis.

Mandatory requirements
▪️ 5+ years in a telecom or enterprise NOC or service desk, including at least 2 years in L2 support.
▪️ Deep hands-on expertise in one of these domains and working knowledge of a second: IPVPN/MPLS, SD-WAN, Managed Security, Cloud Voice/SIP/UC, IoT, Collaboration, Business Internet, or Ethernet VPN.
▪️ CCNP or equivalent vendor certification in your primary domain, plus ITIL v4 Foundation.
▪️ Hands-on experience with ITSM ticketing, network monitoring tools, and SLA-based incident resolution.
▪️ Degree or diploma in IT, Telecommunications, or Electronics, or equivalent experience.
▪️ Arabic and English bilingual skills are preferred.