Service Manager

Description:

WorkWavez Solutions Pvt. Ltd. is looking for an experienced Service Manager for a full-time opportunity in Doha, Qatar.

The ideal candidate will be responsible for end-to-end IT service delivery, ITSM process governance, SLA performance, ServiceNow operations, vendor management, compliance, and continual service improvement within a complex enterprise environment.

Key Expertise Required:
• ITIL / IT Service Management (ITSM)
• ServiceNow ITSM & CMDB
• Incident, Problem, Change & Release Management
• Major Incident Management amp; CAB
• SLA / OLA Governance amp; KPI Reporting
• ISO/IEC 20000 amp; Audit Readiness
• Vendor amp; Stakeholder Management
• Continual Service Improvement
• Service Reporting & Dashboards

✅ Mandatory: ITIL v4 Foundation certification or higher

Preferred: ISO/IEC 20000 implementation/certification experience, ServiceNow certification, PMP/PRINCE2/Scrum certification, and experience within telecom, large enterprise or multi-vendor environments.