User Support Engineers

Description:

We’re hiring 14 End User Support Engineers / Desktop Support Engineers with strong hands-on troubleshooting and user support experience.

🔹 Key Requirements :
• Bachelor’s degree in Computer Science, IT, or related field.
• 4+ years of Desktop / End User Support experience.
• Mandatory: ITIL Foundation, Microsoft 365, CompTIA A+, CCNA.
• Strong knowledge of Windows & Microsoft 365.
• Experience with hardware, software, peripherals & basic networking.
• Excellent troubleshooting & customer-service skills.
• Fluent in Arabic and English.

🔹 Key Responsibilities
• Provide Level 2 End User Support.
• Troubleshoot Windows, Microsoft 365, applications, hardware & peripherals.
• Install, configure & maintain IT devices and assets.
• Resolve network connectivity and access issues.
• Manage escalated tickets and meet SLA targets.
• Document resolutions and coordinate with technical teams/vendors.
• Provide onsite/branch support and knowledge transfer.