Application Support Analyst

Description:

Main Responsibilities:

• Investigating operational issues, problems and requests for support.
• Monitoring progress of requests for support and ensuring users and stakeholders are kept informed.
• Producing software designs showing processes, data flows and stored data.
• Developing and executing test plans to verify the correct operation of completed software.
• Defining and documenting small-scale projects, identifying and managing risks which might impact on the success of the project.
• Ensuring compliance with information security policies and procedures.
• Participating in meetings with stakeholders and assisting with presenting issues and solutions.