Area Manager Qsr

Description:

Key Responsibilities
1- Supervise daily operations of multiple restaurants within an assigned area.
2-Monitor performance and compliance with SOPs, hygiene, and quality standards.
3-Conduct branch visits and audits to ensure operational consistency.
4-Review sales, labor, and cost performance reports; take corrective actions.
5-Support Restaurant Managers in achieving customer service targets.
6-Assist in staff training, coaching, and succession development.
7-Ensure branches meet legal, safety, and licensing requirements.
8-Assist in pre-opening and post-opening evaluations for new branches.
9-Monitor visual merchandising and brand representation in stores.
10-Enforce group policy and disciplinary guidelines consistently.
11-Ensure customer complaints are resolved promptly and documented.
12-Support promotional activities and campaign rollouts.
13-Report critical issues to the Operations Manager and propose solutions.
14-Maintain strong communication and coordination across branches.
Qualifications, skills and experience
Qualifications:
·Bachelor’s in Hospitality, Business, or related field.
Experience:
·5+ years in F&B operations with multi-unit supervision.
·Experience in coaching, inspections, and reporting.
Knowledge and Skills:
·Knowledge of restaurant operations, hygiene, and safety standards.
·Proficient in POS, ERP, and operational systems.
·Excellent time and territory management skills.
·Strong interpersonal and leadership abilities.
·Multi-branch coordination.
·Cost and waste control practices.
·Complaint handling and recovery.
·Pre-opening and readiness protocols.
·Staff planning and discipline support.
·Promotion and campaign operations.
·Visual brand consistency.
·Field team supervision.
·Flexibility and responsiveness.
·Brand integrity management.