Freelance Player Support Agent

Description:

Position responsibilities:

• Processing questions and problems from users through a ticketing system
• Answering queries on blogs and forums as well as social media channels
• Getting familiarized with the games so you can advise players
• Getting creative in finding solutions to technical problems and bugs
• Encouraging user loyalty by providing an outstanding service
• Contributing to studio-wide community strategies
• Supporting the community managers with ad-hoc tasks

Essential skills and experience required:

• Experience in Customer Service roles or similar
• Native level of Italian
• Strong written and verbal communication skills in English (knowledge of additional languages is a plus)
• Passion for gaming and ideally experience working in the gaming industry
• Basic knowledge of social media from both user and professional points of view
• Keen to work in an international environment
• Excellent organizational skills, ability to multitask and adapt to changing priorities
• Good knowledge of MS Office
• Excellent interpersonal skills
• Ability to work independently with minimal supervision as well as part of a wider team
• Strong analytical, troubleshooting, problem-solving and decision-making abilities
• Critical thinking skills to be able readily offer clients and players innovative solutions

We offer:

• An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
• The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
• Valuable and transferable work experience in the games industry
• Ongoing training and professional self-improvement opportunities