Hostess

Description:

To be successful in this role, you must have excellent communication and interpersonal skills, be able to work well under pressure, and have a strong attention to detail. You should also be able to work flexible hours, as this position may require working evenings, weekends, and holidays.

Welcome guests to the venue

Offer consistently professional, friendly, warm and engaging service

Be available for guests at all times as a point of contact

Maintain effective communication with all related departments to ensure a smooth service delivery

Deal promptly, efficiently and pleasantly with any questions

Manage reservations

Escort customers to assigned dining or bar areas, or show around the event venue

Provide menus and announce Waiter/Waitress’s name

Greet customers upon their departure

Coordinate with wait staff about available seating options

Maintain a clean reception area

Cater to guests who require extra attention (e.g. children, elderly)

Answer incoming calls and address customers’ queries

Assist wait staff as needed

Qualifications, skills and requirements:

• Essential communication: fluent speaker of English. Any other language will be advantage.
• Good health, Neat and pleasant appearance
• Previous work experience as a Host/Hostess or Waiter/Waitress is a plus
• Previous customer-service related experience is a plus
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Understanding of restaurant etiquette
• Familiarity with health and food safety regulations is a plus
• Experience in managing reservations is a plus
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Availability to work in shifts as needed
• Good physical condition to walk and stand during an entire shift
• High school diploma; hospitality certification is a plus