Iris Customer Relationship Management

Description:

Responsibilities:

• Documentation and E-signing: Utilize IRIS CRM software to manage documentation and e-signing processes.
• Onboarding: Streamline and oversee the onboarding process for new merchants and clients.
• Transaction Management: Monitor and manage transactions, ensuring accuracy and timely reporting.
• Reports Generation: Generate and analyze reports to provide insights into business operations.
• Merchant Management: Handle all aspects of merchant management within the CRM system.
• Lead Management: Manage leads effectively to ensure optimal conversion rates.
• Web Forms Management: Create and manage web forms for data collection and customer interactions.
• System Integration: Integrate Customer Relationship Management software with other systems using APIs and web services.
• Database Management: Ensure efficient database management, including writing and optimizing SQL queries.
• Security and Compliance: Implement and maintain security and compliance standards within the CRM system.
• CRM Knowledge: A broad understanding of CRM systems and their functionalities.

Mandatory Skills:

• IRIS CRM Software Proficiency: Strong experience with IRIS CRM, including documentation, e-signing, onboarding, transaction management, merchant management, lead management, and web forms.
• API and Web Services Knowledge: Proficient in integrating CRM with other systems using APIs and web services.
• SQL and Database Management: Expertise in database management, including writing and optimizing SQL queries.
• System Integration: Proven experience in integrating various systems and ensuring seamless data flow.
• Security and Compliance: Knowledge of security protocols and compliance requirements related to CRM systems.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of total experience with at least 1 year of relevant experience in IRIS CRM software.