IT Manager

Description:

About the job

• 5+ years of experience in IT domain.
• Responsible for the overall successful delivery of this project including its support, operations, and key vendor relationships.
• Understanding the project scope, schedule, deliverables; and working closely with internal stakeholders to recognize their needs and expectations.
• End to end program management project initiation, planning, execution, control, and closure.
• Collaborating effectively with internal stakeholders, both in-person and through remote working models as needed.
• Interfacing with the ERP implementation partner who may work remotely.
• Transition and change management pre, during and post project implementation.
• Project stakeholder management working closely with internal and external stakeholders.
• Project scope and schedule management.
• Driving periodic project reviews and mitigating risks with due diligence and a data driven approach.
• Driving accountability and continual service improvements - reviewing support practices, performing trend analysis on key operational metrics, ensuring a high focus on end-to-end project delivery.
• Reporting, analyzing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders questions and problems are resolved properly and quickly.