Membership & Registration Officer

Description:

The Membership & Registration Officer is responsible for managing and overseeing all membership and registration activities, ensuring that all processes run smoothly and that members receive a high level of service. This role involves handling membership inquiries, processing registrations, maintaining accurate records, and providing administrative support to the membership team.

Key Responsibilities:

• Membership Management:
• Process new membership applications and renewals.
• Handle membership inquiries and resolve any issues or concerns.
• Ensure accurate and up-to-date records of all members.
• Provide reports on membership data and trends as required.
• Registration Management:
• Coordinate and manage event or service registrations.
• Process registration payments and issue receipts.
• Track participant attendance and manage event-related inquiries.
• Customer Service:
• Respond promptly to member inquiries via phone, email, or in person.
• Provide exceptional customer service, ensuring a positive experience for all members.
• Database Maintenance:
• Maintain and update membership and registration databases.
• Ensure that all data is accurate, up to date, and compliant with data protection regulations.
• Administrative Support:
• Assist with administrative tasks such as preparing membership materials, sending out communications, and handling correspondence.
• Support the membership team with special projects and events as needed.
• Reporting & Analysis:
• Prepare and present reports on membership numbers, trends, and registration data.
• Analyze feedback to identify areas for improvement in membership services.

Qualifications:

• Education: A bachelor’s degree in Business Administration, Communications, or a related field is preferred.
• Experience: 2+ years of experience in membership services, customer service, or a related administrative role.

Language: English,Arabic is mandatory.

• Skills:
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and experience with membership/CRM databases.
• Attention to detail and the ability to handle multiple tasks effectively.

Additional Requirements:

• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to handle complex member inquiries.
• Familiarity with event registration software is a plus.