Microsoft Dynamics 365 Finance & Operations Functional Support

Description:

Key Responsibilities:
🔹 Provide day-to-day functional support for Microsoft Dynamics 365 Finance & Operations.
🔹 Resolve user issues related to HR, Procurement, and Finance modules.
🔹 Handle incidents, service requests, and troubleshoot functional issues.
🔹 Support HR processes including employee records, organizational structure, leave management, approvals, and workflows.
🔹 Assist with Procurement activities such as purchase requisitions, purchase orders, vendor management, invoices, and approvals.
🔹 Support Finance functions including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets, Budgeting, Financial Dimensions, and period-end activities.
🔹 Work closely with business users, analyze recurring issues, and recommend long-term solutions.
🔹 Coordinate with technical teams for system enhancements, integrations, reports, and workflow improvements.
🔹 Prepare support documentation, issue resolution notes, and provide regular status updates.
Requirements:
✔ 6+ years of experience in Microsoft Dynamics 365 Finance & Operations Functional Support.
✔ Strong expertise in the HR module.
✔ Good understanding of Procurement and Finance modules.
✔ Experience in production/application support environments.
✔ Strong knowledge of workflows, approvals, and user support processes.
✔ Excellent communication and problem-solving skills.
✔ Comfortable working onsite at the customer location.
✔ Arabic language proficiency is mandatory.
Preferred Skills:
✅ Experience with Power BI, Power Automate, or Power Apps.
✅ Experience supporting integrations with payroll, banking, procurement, or reporting systems.
✅ Previous experience supporting government, semi-government, or large enterprise organizations.