Ms Engineer

Description:

Job Description -
➢ Minimum 5+ years in IT services or related service-based organization.
➢ Minimum 5 years in a role of technical and/or process ownership
➢ Certifications in ITIL highly desirable
➢ Strong knowledge of MicroFocus uCMDB (version 2019.05 or later) and its architecture.
➢ Experience in uCMDB Administration - managing discovery, integrations, and data reconciliation.
➢ Hands-on experience with Discovery & Integration - configuring probes, data flow adapters, and
integrating with SMAX and OBM
➢ Expertise in uCMDB Query Language (TQL)creating and optimizing queries for CI retrieval and
reporting.
➢ Proficiency in uCMDB REST API & Web Services for automation and data exchange.
➢ Understanding of CIs & Relationships - including CI types, attributes, and reconciliation rules.
➢ Experience with Universal Discovery (UD)configuring and troubleshooting agent-based and
agentless discovery.
➢ Strong scripting skills - Python, PowerShell, or Shell scripting for automation.
➢ Experience with database queries for troubleshooting and reporting.
➢ Familiarity with ITSM & ITOM processes - Incident, Change, Problem, and Asset Management.
➢ Knowledge of CMDB best practices - data governance, reconciliation, and compliance.
➢ Experience in troubleshooting discovery and integration issues - log analysis, debugging, and
performance optimization.
➢ Ability to work with cross-functional teams - NOC, ServiceDesk, Infrastructure, and Application
teams.
➢ Good documentation skills - creating technical guides, SOPs, and process documentation.