Performance Analysis And Reporting Expert

Description:

We are seeking a highly analytical and detail-oriented Performance Analysis and Reporting Expert with a strong background in the IT or Telecommunications industry. This role is critical in monitoring, analyzing, and reporting on the performance of systems, services, and business operations to support strategic decision-making. The ideal candidate will have a proven ability to translate complex data into actionable insights and provide performance reports that drive operational efficiency and service excellence.

Key Responsibilities:

Develop and maintain performance dashboards and KPI reports for business units, IT systems, and telecom operations.

Analyze operational data to identify trends, anomalies, and areas of improvement.

Translate business requirements into analytical models, visualizations, and performance reports.

Collaborate with cross-functional teams (e.g., IT, Network Operations, Business Units) to define performance metrics and data sources.

Support forecasting and trend analysis using historical data.

Ensure data accuracy and integrity across all performance reporting platforms.

Automate data extraction and reporting processes where possible, using tools like SQL, Power BI, Excel, or similar platforms.

Present findings and recommendations clearly to both technical and non-technical stakeholders.

Monitor SLAs, service quality, and operational performance against defined benchmarks.

Qualifications:-

Bachelor's degree in computer science, Telecommunications, Information Systems, or related field.

5+ years of experience in performance analysis, reporting, or data analytics within the IT or telecom industry.

Strong understanding of telecom/IT KPIs, service metrics, and performance management principles.

Proficiency in data analysis tools such as SQL, Power BI, Tableau, Excel, or Python (for data analysis).

Experience working with large datasets and relational databases.

Excellent analytical, problem-solving, and critical-thinking skills.

Strong communication skills, both written and verbal, with the ability to explain complex data in clear business terms.