Sales Support Specialist

Description:

Join our dynamic team as a Sales Customer Support Specialist! We are looking for a professional Arabic Speaker to assist our customers, enhance their experience, and contribute to our growing success.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Assist customers with product/service information, order processing, and resolving complaints or issues efficiently.
• Collaborate with the sales team to support pre-sales and post-sales activities.
• Maintain accurate customer records and document interactions in the CRM system.
• Identify customer needs and provide tailored solutions to enhance satisfaction and retention.
• Support the sales team in meeting targets by generating leads and upselling services when appropriate.
• Coordinate with internal teams to ensure timely delivery and customer satisfaction.
• Translate and localize communication materials for Arabic-speaking customers.

Qualifications:

• BA graduate with Fluency in Arabic and proficiency in English.
• Strong communication and interpersonal skills.
• Proven experience in customer support or a sales-related role.
• Familiarity with CRM tools and customer service software is a plus.
• Ability to multitask, prioritize, and manage time effectively.
• Sales-oriented mindset with excellent problem-solving skills.

What We Offer:

• A collaborative and supportive work environment.
• Competitive salary and benefits.
• Visa sponsored and accommodation provided.
• Opportunities for professional growth and development.
• Flexible working hours.
• The chance to work with a diverse, global customer base.