Technical Support Engineer

Description:

Responsibilities
 

• Configure customer environments using TraceLink best practices and Work Instructions.
• Design and document business processes to identify appropriate TraceLink configurations, integration points and event triggers.
• Translate customer user stories into requirements to create and modify solutions using our low code / no code application.
• Write technical design documents where required.
• Provide subject matter expertise on TraceLink’s data interfaces.
• Review, create, edit and test customer interfaces in various formats (CSV, XML, IDOC, EDI etc.).
• Support user testing activities such as troubleshooting, reading error messages and ensuring the expected results are delivered.
• Provide guidance on how global government regulations impact TraceLink configurations.
• Log product enhancements and defects into the TraceLink tracking systems.
• Provide deliverable status updates to the Project Manager in a timely, consistent and professional manner.