Technician

Description:

Operations

• Responsible for executing jobs in line with defined standard operating procedures
• Install, Maintain, Diagnose, Troubleshot, configure, integrate the assigned products and solutions
• Execute service deliveries, track & document the progress until completion, escalate next level incase required assistance.
• Ensure timely delivery of project/service deliverables to customer.
• Educates customers in the technical use and care of the equipment thereof.
• Responsible for executing an effective root cause analysis of a product issue, with the goal to identify the proper parts to be used and determine the appropriate solution.
• Responsible for a proper management of the work order (i.e. including all requested information based on assigned standard operating procedures)
• Keep themselves up-to-date with industry standards and latest respective product upgrades and technologies.
• Ensure timely closure of assigned service calls & escalations
• Escalate problems and reassign calls when appropriate
• Ensure all work-related equipment and vehicles are utilized and maintained in a safe and responsible manner, ensuring all work-related tasks are performed in compliance with brand guidelines and appropriate Health &
• Safety legislation

• Analyses customer complaints and recommend fastest and permanent solutions to customer problems.
• As team player participate actively in periodic reviews with customers/teams.
• Identifies innovative opportunities for improvement and makes constructive suggestions for improvements particularly those related to customer service/project delivery & control.

Education and Qualification

• Diploma / Degree in Electronics & communications or similar
• Mechanical / electronic engineering skills
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Work Experience

• 3-5 years’ experience in a similar role
• Ability to troubleshoot, test, repair and service technical equipment
• Knowledge and ability to work with mobile tools and applications
• Experience in IT networking is advantage

Skills and Abilities

• Management of service orders
• Repair business expertise
• Management of client requests and complaints
• Transparency, intellectual openness and teamwork
• Demonstrates sound English communication skills
• Adept in business email communication with ability to generate proper report
• Ability to work under pressure, manage resources, case study & report writing.