Waiter

Description:

The waiter is responsible of taking orders and guiding runner while maintaining quality standards.

Key Accountabilities

• Arrange table set-ups before and after each customer according to the brand’s set standards.
• Present customers upon arrival with the menu, assist in their item selection, take orders and serve food in a timely manner.
• Communicate efficiently with the kitchen staff and barista to guarantee customer satisfaction and liaise with other departments to ensure smooth running of operations.
• Make sure the staff is providing a friendly, professional and timely service at all times and report immediately any discrepancies/customer complaints to the Manager on duty.
• Collect bill payments from customers and hand them over to the cashier.

Requirements

Qualifications, Experience, Knowledge

• High School Degree
• 1-2 years of experience in customer service in a similar role
• Fluency in English; Arabic is a plus

Competencies

• Communication Skills
• Cultural Awareness
• Change and Adaptability
• Customer Focus
• Driving and Achieving results
• Initiative Teamwork