Call Center Agent

Description:

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers.
• Management and resolve customer complaints

Agent Qualifications and Skills

• Bachelor’s degree
• Proficient in relevant computer applications
• Strong phone and verbal communication skills along with active listening and written communication skills
• 1-3 years of experience in working in a banking sector as call center / customer service agent
• Basic Knowledge of banking transactions
• Excellent data entry and typing skills
• Ability to handle stressful situation appropriately
• Strong knowledge or idea in a call canter terminology