Call Center Representative

Description:

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs
• Build sustainable relationships and engage customers
• Management and resolve customer complaints
• Identify and escalate issues to supervisors

Agent Qualifications and Skills

• Bachelor's degree
• Proficient in relevant computer applications
• Strong phone and verbal communication skills along with active listening and written communication skills
• 1-3 years of experience in a typical call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Ability to handle stressful situation appropriately