Description:
Angelswing is seeking a dynamic and proactive Customer Success Manager to lead our customer success initiatives, drive user engagement, and contribute to our growth in Saudi Arabia. This role is pivotal in driving customer success at every stage of their product usage journey to successful product adoption.
Role Overview:
Experience the forefront of a B2B customer success career in the innovative sector of drone reality capture technology for construction sites. We are looking for a seasoned customer success manager with a deep understanding of products, technologies, markets, and industries to execute our go-to-market strategy. Join us in our next growth phase! 😊
Role and Responsibilities:
- Provide consulting, technical support, and customer relationship management to maximize customer experience.
- Monitor the entire customer journey and proactively provide consulting and technical support at each stage to ensure customers derive maximum value from our product.
- Build and strengthen relationships with customers.
- Collaborate with product teams to resolve customer issues and communicate customer demands to the product team.
- Contribute to the validation of new technologies and products to enhance product value.
- Collaborate with the sales team to close deals and provide post-sales support, including identifying customer needs and offering technical advice.
Minimum Qualifications:
- Alignment with Angelswing’s mission and vision.
- Minimum of 3 years of experience in B2B customer success/technical support in related industries such as con-tech, drone reality capture, and AI/CV.
- A customer-centric approach with the ability to identify customer needs and solve problems
- Strong communication skills to collaborate effectively with cross-functional teams.
- Excellent execution skills and a strong desire to achieve goals.
- High level of responsibility and perseverance in achieving targets.
- Fluency in English.
Preferred Qualifications:
- Possession of certified drone pilot license (GACA Certified Drone Pilot Part 107)
- Experience using construction and architectural software. (Auto CAD, Civil 3D, Revit, etc.)
- Previous experience working in the Middle East, particularly Saudi Arabia.